Shipping & Returns

Frequently asked questions:

1. Can I send a gift, which is not included in your shopping cart?
Yes, You can send a gift, which is not included in our Florists Web Stores. We shall promptly get back you after we had touch with our associated web stores and how you can pay for it to place an order. You may contact for Products / Custom product.

2. How can I make the payment?
You can make the payment by Credit Card all Visa, Master, Amex and PayPal. Further option you may visit at www.moneybookers.com or www.gspay.com

3. Which credit cards does Dubaiflowerdeliveryservice.com accept?
Dubaiflowerdeliveryservice.com accepts Visa, MasterCard, American Express cards, and Pay Pal etc.

4. Is my credit card number is secured?
All transactions are secured, powered by Pay Pal and Alert Pay Which is our Authorized web retailer an US based organization. Which transacts all transactions on ultra high Secure Socket Layer (SSL). The credit card information never comes to us. Our Florists just get the payment receipt information. CGI script capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.

5. How do I feel sure that you have correctly registered the order placed?
After you have placed the order, you will get an E-mail confirming each order registered with us. Please check your E-mails and in the event you want any correction, please get in touch.

6. Are the items delivered as per the display on WebPages?
There may be some variation in the gifts especially in perishable items like cakes, chocolates and flowers. Generally the gifts will be similar to the pictures on the web. They will definitely match or exceed all the specifications in terms of weight, size, count and functionality. Flowers specified in the arrangements shown may differ as per seasonal availability. If the flowers specified in the arrangements are not available, suitable alternatives will be used.

7. How much time do you take to deliver after the payment has been made?
More countries have same day florists delivery. And some countries do have next day delivery. Please check with the main page of the countries are listed services to dame day and next-day.

8. Do you have same day deliveries?
All orders will send for deliveries after the Credit card payment made successful. Express Deliveries will be made on the same day for orders received till 10 AM United Arab Emirates Time, orders received after 10 AM will be delivered on next day.

9. Where can you deliver?
Free Delivery Charge in City Area of Dubai & Sharjah. An extra Minimal Delivery Charge to Marina, New Dubai Meadows, Jebel Ali, New Dubai Internet city, New Dubai Media city, New Dubai Academic city, MIRDIFF, Quasias, Arabianranches & Emirates Hills. An Extra Delivery Charge to Abu Dhabi.

10. What is the mode of delivery?
Delivery goes through your local city florist.

11. How do I know that gift has been delivered?
Web Stores send you an e-mail confirming delivery after it has been done. or You may open enquiries at our contact page.

12. Can I send some message with the gift?
Yes, you can send your message with the gift. Most of our web stores will send your message at free of cost in a greeting card along with the gift

13. Are there any hidden costs such as delivery charges, taxes etc.?
Free Delivery Charge in City Area of Dubai & Sharjah. Yes, An extra Minimal Delivery Charge to Marina, New Dubai Meadows, Jebel Ali, New Dubai Internet city, New Dubai Media city, New Dubai Academic city, MIRDIFF, Quasias, Arabianranches & Emirates Hills. An Extra Delivery Charge to Abu Dhabi.

14. Do you deliver on Sundays?
Yes, we deliver on Sundays, Friday and national holidays are no delivery. An one day advance order for Friday delivery can be arranged on Friday.

15. What is your refund policy?
Unable to locate the recipients "correct" address. The delivered flowers quality is poor.
The order has not been delivered due to our fault. Guarantee will not apply (FULL charges will be applied) if: Given Insufficient or Wrong information e.g recipient telephone number, name or address etc by You. Recipient cannot be reached when delivering to places like Hospitals, Hotels, Arriving/Departing ships or plane etc